Your Resource Hub

is full of things to help you thrive in your maid service!

Course curriculum

  • 1

    🎉 Welcome!

    • Tour and Welcome Video

    • Contact and Support Information

    • Be a Part of Something Bigger

  • 2

    Business Doc Templates

    • Tutorial: How to Edit Templates

    • Free Template Library

    • Get More Templates!

  • 3

    Business Operations & Systems

    • Maid Service Health Check Tool

    • Google Drive Infrastructure Guide

    • Article: Why Quality Checks Are Important

    • Guide: How to Digitize Your Maid Service Operations

    • Guide: Effective Route Planning for Your Team

    • Responding to Bad Reviews (Crossover with NiceJob)

    • How Reviews Grow Your Business (Crossover with NiceJob)

    • Business Growth Bootcamp

    • Owner Education Hub

  • 4

    Revenue & Financial Systems

    • Know Thy Numbers - Quick Reference

    • Know Thy Numbers - Calculator and Dashboard

    • Expense Tracker and Dashboard

    • To The Rescue: A Guide to Understanding KPIs (Free Ebook)

    • To The Rescue: Key KPIs to Track for Your Cleaning Business

    • Guide to Setting and Raising Prices for Cleaning Services

    • Estimator App

  • 5

    Recruiting, Hiring & Employee Engagement

    • Hiring Process Reference Guide

    • Disc Assessment

    • Team Communication Channels Quick Reference

    • Employee Appreciation Guide

    • Employee Referral Program Worksheet

    • Hiring Ad Outline Quick Reference

    • Disciplinary Action Policy Creation Quick Reference

    • Rescue Roundtable: Rockstar Recruiting

    • Community Roundtable Fall 2023: Recruiting, Hiring, Retention & Culture

    • Wheel of Names

  • 6

    Clients & Leads (Sales) Resources and Tools

    • Master the Sales Pitch Call Script

    • Creating Your Customer Guidelines Workbook

    • Article: How to Remain Zen in a Difficult Conversation

    • Client Communication Checklist

    • 7 Tips for Managing Clients & Leads in Your Cleaning Business

  • 7

    Marketing & Social Media

    • Marketing Content Ideas for Your Cleaning Business

    • 10 Social Media Giveaway Campaign Ideas

    • National Days Reference (US)

    • Guide to Creating a Winning Marketing Strategy for Your Cleaning Business

    • To the Rescue: Branding Guide

    • Social Media Graphic Creation and Posting Service

  • 8

    Cleaner Training Resources

    • The Ultimate Guide to Training and Retaining Cleaning Staff

    • To the Rescue: 20 Tips on Training Ebook

    • Rescue Round Table: Cleaner Training

    • Guide: Effective Room Prep & Workflow for Professional Cleaners

    • Guide: First Aid Essentials for Cleaning Technicians

    • Guide: Mastering Professional Dusting

    • Guide: Vehicle Safety for Cleaning Technicians

    • Guide: Biohazard Safety: Protecting Yourself and Your Clients

    • Guide: Chemical Safety Essentials for Cleaning Technicians

    • Guide: Scope of Work: Understanding and Adhering to Client Expectations

    • Guide: Professional Conduct for Cleaning Technicians

    • Cleaning Tech Bootcamp - Free Lesson Preview

  • 9

    Understand and Utilizing AI

    • AI Terminology Cheat Sheet

    • The Business Owner’s Guide to Ethical AI

    • How AI Can Help Small Businesses Without Replacing People

    • Prompt Building Quick Reference

    • The Cleaning Business Owner’s Guide to AI Prompt-Writing

  • 10

    60 AI Prompts for Cleaning Business Owners

    • How to Use Templatized AI Prompts

    • 1 of 60 - Social Media Content

    • 2 of 60 - Brand Story Development

    • 3 of 60 - Email Marketing Campaign

    • 4 of 60 - Customer Referral Program

    • 5 of 60 - Elevator Pitch Creation

    • 6 of 60 - Cause Marketing Campaign Development

    • 7 of 60 - Sales Call Script

    • 8 of 60 - Lead Follow-Up Strategy

    • 9 of 60 - Overcoming Price Objections

    • 10 of 60 - Bidding on Commercial Contracts

    • 11 of 60 - Crafting Service Packages

    • 12 of 60 - Networking Scripts for Partnerships

    • 13 of 60 - Lead Generation Strategies

    • 14 of 60 - Sales Funnel Creation

    • 15 of 60 - Upselling & Cross-Selling Strategies

    • 16 of 60 - Cleaning Checklists for Consistency

    • 17 of 60 - Employee Onboarding Process

    • 18 of 60 - Delegating Tasks to a Virtual Assistant

    • 19 of 60 - Handling Customer Complaints

    • 21 of 60 - Transitioning Out of the Field

    • 22 of 60 - Emergency Cleaning Protocols

    • 23 of 60 - Identifying Areas for Business Improvement

    • 24 of 60 - Creating a Marketing Schedule for Multiple Platforms

    • 25 of 60 - Identifying Necessary SOPs for Business Operations

    • 26 of 60 - Job Ad Creation for Cleaners

    • 27 of 60 - Interview Question Templates

    • 28 of 60 - Employee Bingo Game for Engagement

    • 30 of 60 - Team-Building and Retention Strategies

    • 31 of 60 - Conflict Resolution Policies

    • 32 of 60 - Structuring Hourly & Commission-Based Pay

    • 33 of 60 - Delegation & Leadership Strategies

    • 35 of 60 - Optimizing Your Website & SEO Keywords

    • 36 of 60 - Review Request Message

    • 37 of 60 - Handling Negative Reviews

    • 38 of 60 - Loyalty Program Creation

    • 39 of 60 - Post-Initial Service Follow-Up Message

    • 40 of 60 - Educating Clients on the Value of Professional Cleaning

    • 41 of 60 - Customer Appreciation Strategies

    • 42 of 60 - Conducting Competitor Research to Stand Out

    • 43 of 60 - Setting Service Expectations

    • 44 of 60 - Handling Last-Minute Cancellations

    • 45 of 60 - Customizing Experiences for VIP Clients

    • 46 of 60 - Setting Realistic Financial Goals for Growth

    • 47 of 60 - First-Year Budget Planning

    • 48 of 60 - Generating a Profit & Loss (P&L) Snapshot

    • 49 of 60 - Discount and Promotion Structuring

    • 50 of 60 - Organizing Your To-Do List for Maximum Impact

    • 51 of 60 - Service Profitability Analysis

    • 52 of 60 - Setting Realistic Financial Goals for Growth

    • 53 of 60 - Creating a Lead Journey Video Series for Reels & TikTok

    • 54 of 60 - Managing Cash Flow Effectively

    • 55 of 60 - Scaling Profitably

    • 56 of 60 - Planning for Business Growth & Scaling

    • 57 of 60 - Hiring a Virtual Assistant for Admin Tasks

    • 58 of 60 - Creating an Incentive System for Support Staff

    • 59 of 60 - Creating a Business Credit Strategy

    • 60 of 60 - Planning for Retirement as a Cleaning Business Owner

  • 11

    Cleaning Business Chronicles

    • What is Cleaning Business Chronicles?

    • Be A Panelist on CBC

    • Submit a Story or Question for the Panel

  • 12

    Other Industry Resources

    • ZenMaid

    • TaskAwayVA

    • Recommended Reading

    • Communities to Join

Your Resource Hub

is full of things to help you thrive in your maid service!